Refund Policy
Transparent and fair policies for all our users.
Last Updated: December 02, 2025
Key Points
Addon Credits
Addon credits purchased or loaded into your account are non-refundable and non-transferable.
Transaction Fees
Transaction fees charged by payment gateways are generally non-refundable.
We're Here to Help
If you believe a charge was made in error, please contact our support team immediately.
1. General Policy
At Tutarr, we strive to provide a transparent and fair experience for all our users. This Refund Policy outlines the terms and conditions regarding refunds for services and credits purchased on our platform. By making a purchase on Tutarr, you acknowledge and agree to this policy.
2. Addon Credits
2.1 Non-Refundable: All purchases of addon credits are final. Once credits are loaded into your Tutarr account, they cannot be refunded, exchanged for cash, or transferred to another account.
2.2 Usage: Addon credits are intended solely for use within the Tutarr platform for specific features or services as described at the time of purchase.
2.3 Expiration: Unless otherwise stated, addon credits do not expire as long as your account remains active. However, in the event of account termination due to a violation of our Terms of Service, any remaining credits may be forfeited.
3. Subscription Services
If Tutarr offers any subscription-based services, payments for these subscriptions are generally non-refundable. You may cancel your subscription at any time to prevent future charges, but no refunds will be issued for the current billing period.
4. Technical Errors
If you believe a charge was made in error due to a technical issue on our platform (e.g., double billing), please contact our support team within 7 days of the transaction. We will investigate the issue and, if confirmed, issue a full refund for the erroneous charge.
5. Dispute Resolution
If you have a dispute regarding a payment or refund, we encourage you to contact us directly to resolve the issue amicably. Chargebacks or payment disputes filed with your bank or payment provider without prior communication with us may result in the suspension of your Tutarr account.
6. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on this page. Your continued use of the platform after any changes constitutes your acceptance of the new Refund Policy.
7. Contact Us
If you have any questions or concerns about this Refund Policy, please contact our support team at:
Inzpira Edu Solutions Private Limited
Email: support@tutarr.com
Location: Bengaluru, Karnataka, India
Questions About Refunds?
If you have any questions or need assistance with a billing issue, we're here to help.
Contact Support