Trust & Safety
Building a safe, trustworthy community for tutors and students worldwide.
Our Safety Principles
Verified Payments
Every payment is verified via WhatsApp to ensure transparency and prevent fraud.
Trust Score
Our global Trust Score helps students identify reliable, professional tutors.
Data Security
Industry-standard encryption protects your personal and financial information.
Transparency
Clear pricing, open communication, and honest feedback create trust.
How We Keep You Safe
Payment Verification System
Our unique Shadow Ledger technology verifies every payment—whether cash or online—via WhatsApp. This creates an immutable record of all transactions and prevents disputes.
- Real-time payment confirmation
- Automated WhatsApp verification
- Transparent transaction history
Trust Score System
Your Trust Score is a global reputation metric that follows you wherever you go. It's calculated based on verified data, not just reviews.
- Payment history and reliability
- Class completion rate
- Student feedback and ratings
Data Protection
We use industry-leading security measures to protect your personal and financial information from unauthorized access.
- End-to-end encryption
- Regular security audits
- GDPR and data privacy compliance
Community Guidelines
We enforce strict community guidelines to ensure a professional, respectful environment for all users.
- Zero tolerance for harassment
- Fraud detection and prevention
- 24/7 support and reporting
Reporting Issues
How to Report a Safety Concern
If you encounter any safety issues, suspicious behavior, or violations of our community guidelines, please report them immediately. We take all reports seriously and investigate them promptly.
What to Report
- Fraudulent payment claims
- Harassment or abusive behavior
- Fake profiles or impersonation
- Inappropriate content
- Security vulnerabilities
How to Report
- Use the in-app reporting feature
- Email: support@tutarr.com
- Include detailed information
- Attach screenshots if possible
- We'll respond within 24 hours
Safety Tips
For Tutors
- • Always verify payments through the platform
- • Keep communication professional
- • Don't share personal financial information
- • Report suspicious student behavior
- • Use strong, unique passwords
For Students/Parents
- • Check tutor Trust Scores before booking
- • Read reviews and feedback carefully
- • Use the platform's payment system
- • Report any inappropriate behavior
- • Keep records of all communications
Need Help with Safety?
Our Trust & Safety team is here to help. If you have concerns or questions, don't hesitate to reach out.
Contact Safety Team