Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when you create an account, use our services, or communicate with us. This includes:

• Account Information: Name, email address, phone number, and profile details
• Professional Information: Teaching subjects, qualifications, experience, and LinkedIn profile
• Payment Information: Payment verification data (we don't store full payment card details)
• Usage Data: How you interact with our platform, including sessions, students, and scheduling
• Communication Data: Messages, feedback, and support requests

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process and verify payments between tutors and students
• Calculate and display your Trust Score and reputation metrics
• Send you important updates, notifications, and marketing communications (with your consent)
• Detect, prevent, and address fraud, security issues, and technical problems
• Comply with legal obligations and enforce our Terms of Service

3. Information Sharing

We do not sell your personal information. We may share your information in the following circumstances:

• With Students/Parents: Your profile information, Trust Score, and teaching details are visible to students
• Service Providers: We work with third-party service providers who help us operate our platform
• Legal Requirements: When required by law or to protect our rights and users' safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encryption of data in transit and at rest
• Regular security audits and vulnerability assessments
• Access controls and authentication mechanisms
• Employee training on data protection and privacy

5. Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your account and personal data
• Portability: Receive your data in a structured, machine-readable format
• Objection: Object to certain processing of your personal information

6. Cookies and Tracking

We use cookies and similar tracking technologies to improve your experience, analyze usage patterns, and personalize content. You can control cookies through your browser settings.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.

8. Children's Privacy

Tutarr is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected such information, please contact us immediately.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.